Free shipping for all orders over Rs.1500.00
Domestic Shipping Policy
Shipment processing time
All orders are processed within 2-4 business days.deliveries will occur on weekends and holidays as well.
Shipping policy
Shipping rates
we provide free shipping on all your purchases above Rs. 1000/-
Open box delivery are not available.
Shipment confirmation and order tracking
once your order is placed, you will get an order confirmation email from us.
your order will be shipped within three business days.
you will receive a tracking id from our shipping partners to keep you up to date on your order.
Customs, duties, and taxes
Our all product include GST IN Such as All Tax.
Damages
Ekai fashion is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim within 24 hours. Please save all packaging material and damaged goods before filing a claim.
While we investigate your claim, below pointers need to be kept in mind:
claim will be fulfilled only if the items are unworn, unused, unwashed, unaltered, and have the original tags
You may be required to give the following information:
- a short description of the damage (to help us understand the situation)
- the snapshots of the packet and other boxes (if any) (try to cover the sides which look tampered/damaged)
the refund for prepaid/cash on delivery orders will be done after the investigation.
You may not be liable for a refund, in any of the scenarios stated below:
- failure to provide adequate information about the case.
- failure to provide snapshots of the packet and box(if any) if a pilferage delivery was received. pilferage claims must be made the same day.
- you must not dispose of the packaging for 3 – 4 days post – delivery. we might need to pick-up your packaging for investigation at our end.
- you may contact us via email at helloekaifashion@gmail.com or call our customer care from monday to saturday, between 10:00 am to 6:00 pm (ist).
International shipping policy
Not Applicable At this moment.